Terms and conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you
must read these terms and conditions to make sure that they contain all that you want and nothing that you
are not happy with. If you are not sure about anything, just email us at contact@ukdrivingservices.co.uk.
1. These Terms and Conditions will apply to the purchase of the services and goods by you (the
Customer or you). We are UK Driving Services; (the Supplier or us or we).
2. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree
to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the
Website if you are eligible to enter into a contract and are at least 18 years old.
3. Consumer means an individual acting for purposes which are wholly or mainly outside his or
her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Services;
5. Delivery Location means the Supplier's premises or other location where the Services are to be
supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be
addressed personally to the recipient, enables the recipient to store the information in a way
accessible for future reference for a period that is long enough for the purposes of the information,
and allows the unchanged reproduction of the information stored;
7. Goods means any goods that we supply to you with the Services, of the number and description as
set out in the Order;
8. Order means the Customer's order for the Services from the Supplier as submitted following the step
by step process set out on the Website;
9. Privacy Policy means the terms which set out how we will deal with con fidential and personal
information received from you via the Website;
10.Services means the services advertised on the Website, including any Goods, of the number and
description set out in the Order;
11.Website means our website https://ukdrivingservices.co.uk on which the Services are advertised.
12.The description of the Services and any Goods is as set out in the Website, catalogues, brochures or
other form of advertisement. Any description is for illustrative purposes only and there may be small
discrepancies in the size and colour of any Goods supplied.
13.In the case of Services and any Goods made to your special requirements, it is your responsibility to
ensure that any information or speci fication you provide is accurate.
14.All Services which appear on the Website are subject to availability.
15.We can make changes to the Services which are necessary to comply with any applicable law or
safety requirement. We will notify you of these changes.
Customer responsibilities
16.You must co-operate with us in all matters relating to the Services, provide us and our authorised
employees and representatives with access to any premises under your control as required, provide
us with all information required to perform the Services and obtain any necessary licences and
consents (unless otherwise agreed).
17.Failure to comply with the above is a Customer default which entitles us to suspend performance of
the Services until you remedy it or if you fail to remedy it following our request, we can terminate
the Contract with immediate effect on written notice to you.
Personal information
18.We retain and use all information strictly under the Privacy Policy.
19.We may contact you by using e-mail or other electronic communication methods and by pre-paid
post and you expressly agree to this.
Basis of Sale
20.The description of the Services and any Goods in our website does not constitute a contractual offer
to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for
any reason, although we will try to tell you the reason without delay.
21.The Order process is set out on the Website. Each step allows you to check and amend any errors
before submitting the Order. It is your responsibility to check that you have used the ordering
process correctly.
22.A Contract will be formed for the Services ordered only when you receive an email from us
con firming the Order (Order Con firmation). You must ensure that the Order Con firmation is
complete and accurate and inform us immediately of any errors. We are not responsible for any
inaccuracies in the Order placed by you. By placing an Order you agree to us giving you
con firmation of the Contract by means of an email with all information in it (ie the Order
Con firmation). You will receive the Order Con firmation within a reasonable time after making the
Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and
before performance begins of any of the Services.
23.Any quotation or estimate of Fees (as de fined below) is valid for a maximum period of 1 day from its
date, unless we expressly withdraw it at an earlier time.
24.No variation of the Contract, whether about description of the Services, Fees or otherwise, can be
made after it has been entered into unless the variation is agreed by the Customer and the Supplier in
25.We intend that these Terms and Conditions apply only to a Contract entered into by you as a
Consumer. If this is not the case, you must tell us, so that we can provide you with a different
contract with terms which are more appropriate for you and which might, in some respects, be better
for you, eg by giving you rights as a business.
Fees and Payment
26.The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any
additional delivery or other charges is that set out on the Website at the date we accept the Order or
such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or
on a standard daily rate basis.
27.Fees and charges include VAT at the rate applicable at the time of the Order.
28.You must pay by submitting your credit or debit card details with your Order and we can take
payment immediately or otherwise before delivery of the Services.
29.We will deliver the Services, including any Goods, to the Delivery Location by the time or within the
agreed period or, failing any agreement:
a. in the case of Services, within a reasonable time; and
b. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day
on which the Contract is entered into.
30.In any case, regardless of events beyond our control, if we do not deliver the Services on time, you
can require us to reduce the Fees or charges by an appropriate amount (including the right to receive
a refund for anything already paid above the reduced amount). The amount of the reduction can,
where appropriate, be up to the full amount of the Fees or charges.
31.In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can
(in addition to any other remedies) treat the Contract at an end if:
1. we have refused to deliver the Goods, or if delivery on time is essential taking into account
all the relevant circumstances at the time the Contract was made, or you said to us before the
Contract was made that delivery on time was essential; or
2. after we have failed to deliver on time, you have speci fied a later period which is appropriate
to the circumstances and we have not delivered within that period.
32.If you treat the Contract at an end, we will (in addition to other remedies) promptly return all
payments made under the Contract.
33.If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from
cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this,
we will (in addition to other remedies) without delay return all payments made under the Contract
for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to
us or allow us to collect them from you and we will pay the costs of this.
34.If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would
materially impair the value of the goods or the character of the unit) you cannot cancel or reject the
Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
35.We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the
Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you
may need to pay import duties or other taxes, as we will not pay them.
36.You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine
and fair reason, subject to the above provisions and provided you are not liable for extra charges.
37.If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery
Location, we may charge the reasonable costs of storing and redelivering them.
38. The Goods will become your responsibility from the completion of delivery or Customer
collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
39.Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
40.You do not own the Goods until we have received payment in full. If full payment is overdue or a
step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any
right to use the Goods still owned by you, in which case you must return them or allow us to collect
Withdrawal returns and cancellation
41.You can withdraw the Order by telling us before the Contract is made, if you simply wish to change
your mind and without giving us a reason, and without incurring any liability.
42.You can cancel the Contract except for any Goods which are made to your special requirements by
telling us no later than 14 days after the Contract was made, if you simply wish to change your mind
and without giving us a reason, and without liability, except in that case, you must return to any of
our business premises the Goods in undamaged condition at your expense. Then we must without
delay refund to you the price for those Goods and Services which have been paid for in advance, but
we can retain any separate delivery charge. This does not affect your rights when the reason for the
cancellation is any defective Goods or Services. This Returns Right is different and separate from the
Cancellation Rights below.
43.This is a distance contract (as de fined below) which has the cancellation rights (Cancellation
Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the
following goods and services (with no others) in the following circumstances:
a. goods that are made to your speci fications or are clearly personalised; b. goods which are liable to
deteriorate or expire rapidly.
Right to cancel
44.Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without
giving any reason.
45.The cancellation period will expire after 14 days from the day on which you acquire, or a third party,
other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a
contract for the supply of services only (without goods), the cancellation period will expire 14 days
from the day the Contract was entered into. In a contract for the supply of goods over time (ie
subscriptions), the right to cancel will be 14 days after the first delivery.
46.To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear
statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached
model cancellation form, but it is not obligatory. In any event, you must be able to show clear
evidence of when the cancellation was made, so you may decide to use the model cancellation form.
47.You can also electronically fill in and submit the model cancellation form or any other clear
statement of the Customer's decision to cancel the Contract on our website
https://ukdrivingservices.co.uk . If you use this option, we will communicate to you an
acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without
48.To meet the cancellation deadline, it is suf ficient for you to send your communication concerning
your exercise of the right to cancel before the cancellation period has expired.
Commencement of Services in the cancellation period
49.We must not begin the supply of a service (being part of the Services) before the end of the
cancellation period unless you have made an express request for the service.
Effects of cancellation in the cancellation period
50.Except as set out below, if you cancel this Contract, we will reimburse to you all payments received
from you, including the costs of delivery (except for the supplementary costs arising if you chose a
type of delivery other than the least expensive type of standard delivery offered by us).
Payment for Services commenced during the cancellation period
51.Where a service is supplied (being part of the Service) before the end of the cancellation period in
response to your express request to do so, you must pay an amount for the supply of the service for
the period for which it is supplied, ending with the time when we are informed of your decision to
cancel the Contract. This amount is in proportion to what has been supplied in comparison with the
full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in
the Contract or, if the total price were to be excessive, on the basis of the market value of the service
that has been supplied, calculated by comparing prices for equivalent services supplied by other
traders. You will bear no cost for supply of that service, in full or in part, in this cancellation period
if that service is not supplied in response to such a request.
Deduction for Goods supplied
52.We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the
loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to
establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of
handling that might be reasonably allowed in a shop). This is because you are liable for that loss and,
if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
53.If we have not offered to collect the Goods, we will make the reimbursement without undue delay,
and not later than:
a. 14 days after the day we receive back from you any Goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
54.If we have offered to collect the Goods or if no Goods were supplied or to be supplied (ie it is a
contract for the supply of services only), we will make the reimbursement without undue delay, and
not later than 14 days after the day on which we are informed about your decision to cancel this
55.We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as
a result of the reimbursement.
Returning Goods
56. If you have received Goods in connection with the Contract which you have cancelled or had
refunded, you must destroy any documents received. We will not accept returns.
57. For the purposes of these Cancellation Rights, these words have the following meanings:
1. distance contract means a contract concluded between a trader and a consumer under an organised
distance sales or service-provision scheme without the simultaneous physical presence of the trader
and the consumer, with the exclusive use of one or more means of distance communication up to and
including the time at which the contract is concluded;
2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of
goods to a consumer and the consumer pays or agrees to pay the price, including any contract that
has both goods and services as its object.
58.We have a legal duty to supply the Goods in conformity with the Contract, and will not have
conformed if it does not meet the following obligation.
59.Upon delivery, the Goods will:
1. be of satisfactory quality;
2. be reasonably fit for any particular purpose for which you buy the Goods which, before the
Contract is made, you made known to us (unless you do not actually rely, or it is
unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out
by us or set out in the Contract; and
3. conform to their description.
60.It is not a failure to conform if the failure has its origin in your materials.
61.We will supply the Services with reasonable skill and care.
62.In relation to the Services, anything we say or write to you, or anything someone else says or writes
to you on our behalf, about us or about the Services, is a term of the Contract (which we must
comply with) if you take it into account when deciding to enter this Contract, or when making any
decision about the Services after entering into this Contract. Anything you take into account is
subject to anything that quali fied it and was said or written to you by us or on behalf of us on the
same occasion, and any change to it that has been expressly agreed between us (before entering this
Contract or later).
Duration, termination and suspension
63.The Contract continues as long as it takes us to perform the Services.
64.Either you or we may terminate the Contract or suspend the Services at any time by a written notice
of termination or suspension to the other if that other:
1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract
and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
2. is subject to any step towards its bankruptcy or liquidation.
65.On termination of the Contract for any reason, any of our respective remaining rights and liabilities
will not be affected.
Successors and our sub-contractors
66. Either party can transfer the bene fit of this Contract to someone else, and will remain liable to the other
for its obligations under the Contract. The Supplier will be liable for the acts of any
sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
67. In the event of any failure by a party because of something beyond its reasonable control:
1. the party will advise the other party as soon as reasonably practicable; and
2. the party's obligations will be suspended so far as is reasonable, provided that that party will act
reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but
this will not affect the Customer's above rights relating to delivery (and the right to cancel below).
68.Your privacy is critical to us. We respect your privacy and comply with the General Data Protection
Regulation with regard to your personal information.
69.These Terms and Conditions should be read alongside, and are in addition to our policies, including
our privacy policy (https://ukdrivingservices.co.uk/privacy.html) and cookies policy
70.For the purposes of these Terms and Conditions:
1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data,
including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the
2. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.
3. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the
71.We are a Data Controller of the Personal Data we Process in providing the Services and Goods to
72.Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process
that Personal Data in the course of providing the Services and Goods to you, we will comply with
our obligations imposed by the Data Protection Laws:
1. before or at the time of collecting Personal Data, we will identify the purposes for which
information is being collected;
2. we will only Process Personal Data for the purposes identi fied;
3. we will respect your rights in relation to your Personal Data; and
4. we will implement technical and organisational measures to ensure your Personal Data is
73.For any enquiries or complaints regarding data privacy, you can contact our Data Protection Of ficer
at the following e-mail address: contact@ukdrivingservices.co.uk.
Excluding liability
74. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal
injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not
liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was
made, or (ii) loss (eg loss of pro fit) to your business, trade, craft or profession which would not be suffered
by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your
business, trade, craft or profession.
Governing law, jurisdiction and complaints
75.The Contract (including any non-contractual matters) is governed by the law of England and Wales.
76.Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the
Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern
77.We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers
should email us to find a solution. We will aim to respond with an appropriate solution within 12
78. These terms and conditions were created using a document from Rocket Lawyer
Model cancellation Form
To UK Driving Services _______________ _______________
Email address: contact@ukdrivingservices.co.uk.
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for
the supply of the following service [*], Ordered on [*]/received on [*]______________________(date
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is noti fied on paper)
[*] Delete as appropriate.
Other Things Of Note
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